Refund policy

Every bocaraton.me item is printed on demand just for you by our production partner. Because nothing is pre-made, we can't accept returns or exchanges for change of mind or the wrong size, so please check the size chart before you order. If something arrives wrong, we'll make it right.

Misprints, defects and damage

If your item arrives misprinted, defective or damaged, email us at support@bocaraton.me within 30 days of delivery. Include your order number and a clear photo of the problem. We'll send a free replacement or give you a full refund for that item, whichever you prefer. You don't need to send the item back.

Wrong item

If you received a different item, color or size than you ordered, email us within 30 days of delivery with your order number and a photo, and we'll send the correct item at no cost.

Lost packages

If your tracking hasn't updated for 7 days, or it shows delivered but you can't find the package, contact us and we'll help track it down. If a package is confirmed lost in transit, we'll reship it or refund it. We can't cover packages sent to an incorrect address entered at checkout; if one is returned to us, we can reship it once you cover the new shipping cost.

Cancellations

Orders go into production quickly. If you need to cancel or change an order, email us as soon as possible. We can cancel it with a full refund if production hasn't started yet.